DELIVERY& RETURN

How to return or exchange products 

All products are available7Days Appreciation Period ※

If you wish to return products purchased from the SCENTAG official website, you can apply for a free return within 7 days from the date of shipment. The product should retain all tags and be in good condition. The attached gifts and accessories must be returned with the package. Returns to orders outside Taiwan must be sent back by yourself, and you do not need to bear the return shipping costs.

 

 

Return and Exchange Policy

In accordance with the provisions of the Consumer Protection Act, we provide the right of a seven-day cooling-off period (not a trial period) from the day after the product arrives.
Please confirm the condition of the product as soon as possible after receiving it!
If you find that the product has major defects such as defects, missing parts, damage, etc., or want to apply for a return or exchange, please contact the team immediately by email within seven calendar days from the day after receiving the product to handle the relevant procedures:

▹ Customer Service Email:service@scentag.io

 

Customer Service Contact Information

Dedicated customer service@LINE: @scentagofficial
Dedicated customer service email:service@scentag.io
Service hours: Monday to Friday 10:00 - 18:00 (except holidays)
・There are many messages during certain periods, so please forgive me if we do not respond immediately.

FACEBOOK　https://www.facebook.com/scentagofficial.io
Official Website　  https://scentag-official.io

 

Cannot return or exchange the situation

Please note that we cannot accept invoice replacement or product return in the following circumstances:

• The 7-day product appreciation period has expired.

• Products that are scratched, damaged, have their paint peeled off, or have lost their fragrance due to personal factors cannot be returned or exchanged.

• Incomplete return of invoice, purchase receipt, all products, accessories, inner and outer packaging, and all accompanying documents and items.